So i'm not completely sure if this suggestion was already made but here we go.
So in most games that i have played online there is a main owner, possibly one or two depending on the sides. Forum Administrators that deal with bigger issues that players have and forum drama. And then in-game moderators. I feel that from recent complaints that i have been seeing there are not enough staff (kilgore/cubik/docan if he even still exists/charlie) Which is enough as far as forums and important staff go. But then who is there to answer new players ~requesthelp. I gauruntee i have used request help atleast on 30 seperate occasians. Have also spoken to many new and older players that feel that what they have to say is not heard and many players leave the game/feel discouraged when their account gets stuck or someone is fast relogging <- yes about this i realise you are supposed to make screens etc and report. But if in-game moderators were added with simple powers like the Teleport To a player option, mute, kick from server temporarily, possibly even temporary bans, the server could move a lot easier.
Now another huge thing that this would help with. Is the amount of new players that come to the game logg in and ask for help but all they get is someone telling them to tag them and follow them to the wilderness for gear and help but are brought to a base with 5 guys killed and then loggs out to find a server with someone that can help them. I know this has happened many times cause ive seen 3-4 instances like this in a day of playing. Not only would staff be able to help new players even by just directing them to guides or giving them a basic layout of the game without having to come to forums and no life just to be able to join a faction or get decent enough gear to pve.
Weve all been in certain situations where having a tiny big of help could have brought us a long way. I feel that there would be some form of vote / entry system for trusted players without bias to have a chance to apply. I hope some of you will post some more thought out responses because i know i dont go to indept because i want this to be simple for kilgore to help the server flow. I gauruntee if there were ingame staff to help new and even old players the amount of players that stay when they join would increase